Company Policies
Privacy Policy
Your privacy is very
important to us at Primetools™. We will not rent or sell your personal
information to anyone. Your monetary transactions are gathered via a
"secure" (encrypted) connection, using the latest web technology to
ensure your privacy and safety.
Shipping Policy
We do our best to
ship your order within 48 hours. However, sometimes we might not have
an item in stock. Out of stock items can take up to 15 business days
to be delivered.
It is your responsibility to provide a shipping address that will ensure
delivery. If the UPS or Priority Mail tracking information shows that
your items have been delivered we will consider the order completed.
Return Policy
If, due to a manufacturer
defect, the product you purchased from Primetools™ is defective
return it within 30 days from the original invoice date for a replacement
or credit towards another item. Just contact
us for a "Return Merchandise Authorization" number, pack the item
in its original packaging, and include a copy of the receipt and instructions
as to whether you want a replacement or credit.
If you wish to return an item you've purchased because you ordered the
wrong item, didn't like the color, or just plain don't want it a restocking
fee of 15% of the purchase price will be charged to re-stock the item.
The item MUST be in the condition it arrived in, re-packed in its original
packaging with all materials included in re-sellable condition, and
shipped back to us at your expense.
Company policies may change from time to time, so please check back
periodically. Thank you!
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