Your privacy is very important to us at Primetools™. We will not
rent or sell your personal information to anyone. Your monetary transactions
are gathered via a "secure" (encrypted) connection, using the latest web
technology to ensure your privacy and safety.
Shipping Policy
We do our best to ship your order within 48 hours. However, sometimes we
might not have an item in stock. Out of stock items can take up to 15 business
days to be delivered.
It is your responsibility to provide a shipping address that will ensure delivery.
If the UPS or Priority Mail tracking information shows that your items have been
delivered we will consider the order completed.
Return Policy
If, due to a manufacturer defect, the product you purchased from Primetools™ is
defective return it within 30 days from the original invoice date
for a replacement or credit towards another item. Just
contact us for a "Return Merchandise Authorization"
number, pack the item in its original packaging, and include a copy of the receipt
and instructions as to whether you want a replacement or credit.
If you wish to return an item you've purchased because you ordered the wrong
item, didn't like the color, or just plain don't want it a restocking fee of
15% of the purchase price will be charged to re-stock the item. The item MUST
be in the condition it arrived in, re-packed in its original packaging with all
materials included in re-sellable condition, and shipped back to us at your expense.
Company policies may change from time to time, so please check back periodically. Thank you!
